Support Engineer

Den Haag, Netherlands
Full Time
€50,250 – €57,250
Job Description

Our Clients is a world-leading cloud customer service provider. Due to their continued expansion they are looking for a passionate Support Engineer to join their team in Den Haag, Netherlands.

As an engineer who is looking for a new challenge and has a passion for problem solving, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you are looking for a role where you can make a difference in the tech space, this is the role for you!

Key Responsibilities
  • Take ownership of all customer incidents, service requests and queries from start to resolution.
  • Prioritising, categorising and resolving faults promptly.
  • Where appropriate, escalate faults to other technical teams and ensure timely resolution.
  • Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
  • Providing excellent customer service at all times to exceed customer expectations.
  • The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.
Experience Required
  • Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.
  • Fluent Dutch and German speaker.
  • Good experience of delivering customer service.
  • Great communication skills.
  • Proven problem solving skills.
  • Highly technologically adept.
  • Personal commitment to delivering high standards of customer satisfaction.
  • Demonstrate proof of eligibility to work in the Netherlands.
Salima

Consultant Details

Salim Noorani
salima@jam-management.com

Job Summary

Job Reference:

SE115/SNN

Closing Date:

2024-09-01

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