Job Description
As a Senior Product Manager, you will be responsible for:
Product owner for product sprints
- Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
- Prioritise workload for product development.
- Make design decisions that demonstrate delivery of design specifications.
- Ensuring product changes are in line with the overall business strategy.
- Act as a technical escalation for other Product colleagues and departments as necessary.
Working with other departments
- Act as a product guru and “go-to” product person for our state of the art platform.
- Providing product knowledge to Sales and Solution Consultants to assist with bids.
- Sharing delivery timeframes with the Project Management team.
- Liaising with Engineering Services to ensure the priority of bugs is understood.
- Providing internal training or awareness of products as required.
Updating customers
- Running monthly webinars to brief customers on product news.
- Contribute to the quarterly Product Roadmap.
- Manage quarterly user forums to receive feedback and updates from users.
The successful candidate will demonstrate:
- Batchelor’s degree or substantial relevant experience preferably within the cloud contact centre/IT sector.
- Demonstrable experience of working in an Agile or equivalent environment.
- Substantial experience in a Product Management/Development role.
- Strong experience in a customer-facing role.
- Good communication skills.
- Proven ability to motivate and influence others.
- Strong commercial acumen.
Job Summary
Job Reference:
SP37/SN
