Senior Product Manager

South East England
Full Time
Job Description

As a Senior Product Manager, you will be responsible for:

Product owner for product sprints

  • Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
  • Prioritise workload for product development.
  • Make design decisions that demonstrate delivery of design specifications.
  • Ensuring product changes are in line with the overall business strategy.
  • Act as a technical escalation for other Product colleagues and departments as necessary.
Working with other departments
  • Act as a product guru and “go-to” product person for our state of the art platform.
  • Providing product knowledge to Sales and Solution Consultants to assist with bids.
  • Sharing delivery timeframes with the Project Management team.
  • Liaising with Engineering Services to ensure the priority of bugs is understood.
  • Providing internal training or awareness of products as required.
Updating customers
  • Running monthly webinars to brief customers on product news.
  • Contribute to the quarterly Product Roadmap.
  • Manage quarterly user forums to receive feedback and updates from users.
The successful candidate will demonstrate:
  • Batchelor’s degree or substantial relevant experience preferably within the cloud contact centre/IT sector.
  • Demonstrable experience of working in an Agile or equivalent environment.
  • Substantial experience in a Product Management/Development role.
  • Strong experience in a customer-facing role.
  • Good communication skills.
  • Proven ability to motivate and influence others.
  • Strong commercial acumen.

Consultant Details

Salim Noorani

Job Summary

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