Job Description
Provisioning Manager, CCNA, MSSQL, Degree educated preferable 2:2 or above.
This role is to take responsibility for the provisioning team who are responsible for configuring services for new customers, amending and adding services for existing customers, and configuring for billing. The jobholder manages the time of the team, ensuring the quality and quantity of its output.
Key Responsibilities
Management –Key Responsibilities
- Promote the Company’s cultural values across the immediate team and seek to incorporate their principles into processes and work standards.
- Instil a culture of recognising and celebrating good performance/behaviours.
- Ensure the team itself and individual colleagues are set clear work standards, priorities and Continuous Improvement (CI) objectives.
- Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve.
- Regularly meet with the team/team leaders to set and review performance standards
- Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving.
- Plan workload and colleague resource levels to meet customer and business expectations.
- Ensure core team functions are resilient, reducing or removing any single points of failure.
- Take ownership of recruiting new team members in accordance with any Talent Acquisition policies.
- Provide weekly reports/updates on department activity and progress to management as required.
Technical
- Demonstrate high attention to detail when completing work or reviewing team members’ work.
- Responsible for continuous improvement of the team and its processes, including task efficiency, quality control, and documentation.
- Maintain documentation/checklists to ensure the correct processes are always being followed.
- Adhere to the company’s standards for quality (ISO9001) and security (ISO27001).
- Demonstrate high attention to detail when completing work or reviewing team members’ work.
- Responsible for continuous improvement of the team and its processes, including task efficiency, quality control, and documentation.
- Maintain documentation/checklists to ensure the correct processes are always being followed.Adhere to the company’s standards for quality (ISO9001) and security (ISO27001).
Job Summary
Job Reference:
PRM72/SN
Closing Date:
2024-10-06
