Job Description
From our clients omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes their development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
Our clients are looking for a talented Product Manager to support our clients exceptional Product team based in Berkshire.
Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction.
Key Responsibilities
Product Owner for Product Sprints
- Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
- Prioritise workload for product development.
- Make design decisions that demonstrate delivery of design specifications.
- Ensure product changes are in line with the overall business strategy.
Working with Other Departments
- Act as a product specialist and “go-to” person for assigned products.
Provide product knowledge to Sales and Solution Consultants to assist with bids. - Share delivery timeframes with the Project Management team.
- Liaise with Engineering Services to ensure the priority of bugs is understood.
- Provide internal training or awareness of products as required.
- Evangelise the product internally and externally.
- Develop and deliver training to Sales and other departments as required.
Updating and Engaging with Customers
- Contribute to monthly webinars to brief customers on product news.
- Contribute to the quarterly Product Roadmap.
- Contribute to the running of quarterly user forums to receive feedback and updates from users.
- Arrange and chair meetings with customers to share product vision as required.
- Gather customer feedback to determine ways that the product could be improved.
About You
- Bachelor’s Degree in a relevant subject. 2:1 or above
- Good experience in a customer-facing role, typically of at least two years.
- Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes.
- Experience in the IT/Cloud communications industry is a plus.
- Excellent written and verbal communication skills.
- Good time management and prioritisation skills.
- Ability to interpret customer requests and provide high levels of customer satisfaction.
- Good problem solving skills.
Job Summary
Job Reference:
PMJS83SSN
Closing Date:
2024-09-15
