Product Manager (Junior)

Full Time
Job Description

From our clients omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes their development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

Our clients are looking for a talented Product Manager to support our clients exceptional Product team based in Berkshire.

Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction.

Key Responsibilities

Product Owner for Product Sprints

  • Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
  • Prioritise workload for product development.
  • Make design decisions that demonstrate delivery of design specifications.
  • Ensure product changes are in line with the overall business strategy.

Working with Other Departments

  • Act as a product specialist and “go-to” person for assigned products.
    Provide product knowledge to Sales and Solution Consultants to assist with bids.
  • Share delivery timeframes with the Project Management team.
  • Liaise with Engineering Services to ensure the priority of bugs is understood.
  • Provide internal training or awareness of products as required.
  • Evangelise the product internally and externally.
  • Develop and deliver training to Sales and other departments as required.

Updating and Engaging with Customers

  • Contribute to monthly webinars to brief customers on product news.
  • Contribute to the quarterly Product Roadmap.
  • Contribute to the running of quarterly user forums to receive feedback and updates from users.
  • Arrange and chair meetings with customers to share product vision as required.
  • Gather customer feedback to determine ways that the product could be improved.
About You
  • Bachelor’s Degree in a relevant subject. 2:1 or above
  • Good experience in a customer-facing role, typically of at least two years.
  • Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes.
  • Experience in the IT/Cloud communications industry is a plus.
  • Excellent written and verbal communication skills.
  • Good time management and prioritisation skills.
  • Ability to interpret customer requests and provide high levels of customer satisfaction.
  • Good problem solving skills.

Consultant Details

Salim Noorani

Job Summary

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