Change Engineer

The key deliverables, critical for effective performance e.g. customer satisfaction, and a brief description of why it is important

• Change Success: it is of paramount importance that any deployed changes precisely follow the change schedule and other plans so that the chances of a successful deployment are at their highest.
• Process & Documentation: Change Engineers ensure all relevant processes are followed and documented so that the impact of a change is auditable and it is clear why actions were taken.
• Communication: it is critical that those affected by a change understand and can plan for the effects of the change process, deployment and of the change of functionality resulting from the change itself.

KEY RESPONSIBILITIES
3-5 major areas of responsibility with a brief description of the expected activities

Planning and Processing Requests

• Process change requests to ensure all relevant preparations and testing is completed by requesting team(s).
• Review the potential impact and effect on partners and clients for each change, and deliver balanced risk assessments as part of regular communication. Raise unacceptable or unusual risks immediately.
• Authorize, modify or reject change requests according to internal policies, practices and procedure.
• Attend Change Advisory Board (CAB) meetings as required.

Deployment

• Priorities, schedule and action change requests from both internal and external parties.
• Communicate change plans proactively to all affected team(s)/contacts to ensure they are up to date and prepared for changes in advance.
• Co-ordinate all necessary parties to manage change building, testing and implementation, in accordance with schedules.
• Ensure changes are deployed accurately and the desired objective is achieved.
• Diligently assess every change during deployment against the proposed change objectives, and ensure that any change failing to meet the requirements is reverted.

Analysis, Reporting and Documentation

• Maintain a detailed log of all change activity to deliver complete visibility over platform progress and performance against updates.
• Take ownership of change analysis to determine trends and devise continual improvement strategies to procedures.
• Produce regular management reports and liaise directly with line managers in weekly reviews