Account Manager

Full Time
Job Description

Due to our rapid global expansion, we are looking for a talented and established Account Manager to join our global sales team.

The Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding our clients product and future roadmap.

Location. This role is based in our head office in Berkshire.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key Responsibilities

Account planning

  • Be responsible for all customer account management matters.
  • Build and maintain relationships with your accounts, stakeholders and executive sponsors.
  • Forecast and track key account sales metrics for business pipeline opportunities.
  • Regularly determine upsell and sales opportunities through white space analysis.
  • Run quarterly business reviews with key accounts.
  • Track and manage your accounts using clients CRM tool.
  • Create reports on account status, including customer sentiment in consult, build and run phases.

Customer relationships & satisfaction

  • Build and maintain relationships with your accounts, stakeholders and executive sponsors.
  • Work with key customers to understand their industry, value drivers and business processes.
  • Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice.
    Conduct a regular customer meeting cadence, weekly, monthly, quarterly.
  • Manage a senior contact strategy of multi-level engagement within the account base.
  • Produce and execute an Account Development Plan.
  • Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations.

Driving opportunities and revenue

  • Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity.
  • Consistently meet and exceed upsell targets to increase revenue.
    Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit.
    Promote new products and services to key accounts to generate and increase revenue.
  • Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews.
  • Develop a portfolio of referrals through key accounts and generate new business leads.

Product and sales knowledge

  • Maintain a good working knowledge and understanding of clients products and services.
  • Proactively identify and share product updates with customers to increase revenue.
  • Actively seek insight during all customer interactions, enabling us to enhance our understanding of the customer, sector or challenges, sharing this with key internal stakeholders.
  • Maintain awareness of market developments relating to the industry and competitive landscape.
Person Profile
  •  Bachelor's degree in a relevant subject. 2;1 and above,
    Good experience of enterprise account management, typically of at least 3 years.
  • Experience in the SaaS industry, specifically CCaaS is desirable.
    Experience of using a CRM or similar tool.
  • Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels.
  • Good communication, including presentation skills and being able to adapt style to suit the audience.
  • Proven work experience as an Account Manager, Account Executive or similar title.

Consultant Details

Salima Bandali

Job Summary

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