We live in a world run by machines, quite literally. Things get done by the flick of a switch, and sometimes even that little an effort is not needed to get the work done. The automation world is the world where most work can be done by machines with very little need for human assistance. From monitoring the radiator temperature maintenance to filling in applications to directing planes from the air traffic control towers, machines have made life almost effortless for us.

Now almost any task can be completed many times faster. Therefore, the days when humans toiled through arduous work are over. Now that machines have taken over most work, there is greater predictability about output. Increased work efficiency and greater productivity are the obvious benefits of the automation process. Work can be done consistently. We are not only saved from boring, menial, monotonous work, but there are also lesser chances of people being at risk of injuries from occupational hazards.

It also means that work that is outside of human potential can also be done because machines can operate in harsh conditions where humans cannot. The automation of systems and processes also means that the time and energy that is saved can now be invested in more progressive ventures. The cost of human labor that is saved is another advantage. Therefore, one very obvious impact of automation is life made easier.

We must also look at the other side of the coin. Is the process of automation beneficial to us overall? Or does the process cost us the loss of the human touch? Is it worth it? Automation surely has reduced the need for human input, but then that has also diminished the value of human investment.

Labor has been replaced with work done by machines. There is a crisis of employment. People find their skills undervalued. The customers to automated services may also find themselves missing the human attention. Clearly, nothing can replace a work done with a thought and intent behind it.

Then is it worth it to invest large sums of money in making our systems and services automated? Besides the initial installment costs, there can be unpredictable development costs. Although rare, but the errors made by machines are usually humongous and difficult to correct.

Automation has it benefits and its costs and challenges. To offset the drawbacks, while also being able to reap the benefits, we can find a way where we combine automation with the human factor. While machines do the work, we can make sure to incorporate the human attentions and customization for customers as part of our services. We must embrace the good that the automation world brings for us, yet not forget the value of the human touch.


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