Technical Writer

Star qualities for the position

Instructional manuals and user guides

• Write instructional manuals for platform users.
• Ensure written instructions are clear, organised, and easy to follow.
• Create graphics and diagrams as required to best demonstrate system usage and functionality.
• Maintain a thorough understanding of the audience for the required documentation.
• Interpret technical information and adapt it for different audiences, as required.

Standards, processes and continuous improvement

• Meticulously follow style and document guides/standards.
• At all times follow the review and publishing processes.
• Edit existing content to conform to any updated standards as well as to improve clarity.
• Plan content for future platform developments.
• Be actively involved in testing phases to ensure documentation is accurate, complete, and clear.
• Contribute to and propose improvements to documentation and processes.

Business Support

• Maintain the Business Management System by updating existing and adding new processes, procedures, and work instructions.
• Contribute to business responses to RFP or other bid/tender processes.
• Attend pre or post sales meetings with prospective clients to understand requirements etc.